FREQUENTLY ASKED QUESTIONS

Plant Tour communication systems often have a variety of common questions people ask about them. Below are some of the questions and answers. As always please feel free to call us if you have any additional questions.

PURCHASE PROGRAM FAQs | RENTAL PROGRAM FAQs

PURCHASE PROGRAM FAQ

Q: We average one tour a month – why buy a system?

A: The overall objectives of a plant tour are clear communication and professional presentation. A PlantTours system delivers top quality sound, a hassle-free experience for VIPs and a positive impression of your facility.

Q: How many people can be in each tour group and hear the guide?

A: You are only limited by the physical space available to you in your facility. There is no limit to the number of people that can listen to your guide.

Q: How many groups can I tour at one time?

A: Up to 17 groups can tour in the same area at the same time with a full and clear signal and without any channel/frequency conflict.

Q: What is the range of signal between the guide and the guests?

A: Approximately 150 feet, depending on structure between guide and visitor. In some cases, signals can reach as far as 300+ feet. A good rule of thumb is to have a maximum of 30-40 people per group.

Q: What is the biggest advantage of your system?

A: There are several. The system is compact, durable and completely digital for the clearest, richest sound quality. It is the easiest to use for both guests and guides, with simple push-button controls to quickly change channels, if needed. The PlantTours System features the portable, hard-sided and easiest to charge SmartCharge charging case which requires no cords, wires, plugs or jacks to re-charge. Our communications system is the best for manufacturing facilities because it is specifically designed to eliminate ambient noise to allow your message to be delivered.

Q: Do you offer a warranty on your equipment?

A: We offer a Limited Lifetime warranty on the core products (receivers and transmitters). This means that we will replace or repair the product forever unless it has been misused, neglected or abused. No other system can even come close to this warranty; we provide this assurance because of the confidence we have in the system.

Q: What is the advantage of PlantTours Communications?

A: PlantTours is the expert in the layout and conditions of plant facilities and specialize in providing an optimal service experience for our customers. We realize that you have unique needs and cannot be lumped into a "one size fits all" category with other tour systems. We also don't sell thousands of products – we specialize in tour guide systems equipment for manufacturing facilities. This singular focus, plus the expertise we offer by travelling to plants across the U.S. weekly, furnishing our clients with the equipment and tour service that benefits their company, its visitors, guides and staff.

Q: What else should I know about your equipment?

A: We designed the headphones we sell based upon our expertise in all manufacturing environments, the types of tours provided with a total focus on the visitors and guests hosted. We provide comprehensive service, support, loaners, and a rental program to accommodate large special plant events. We also handle the service of your equipment personally - we do not send our clients off to parts and service depots if they have problems. We will take care of your needs personally, efficiently, and will provide immediate solutions.

Q: I know I need a solution for our tour problems because our guests can't hear, our guides are tired of shouting, and the tours are a frustrating waste of time. How can we test the system to see if it will work?

A: We will be happy to forward a free Demo Kit including samples of all the products available for you to evaluate and test in your facility. You can take all the time you'd like to try the various options to find the ideal combination for the tours in your plant. Our job is to provide the best suggestions and solutions based on your specific needs. Take advantage of our experience and expertise to make sure that you get the best system for your tours.

Q: How quickly can I get a Demo Kit?

A: We will send a Demo Kit to your attention the day we speak with you.

Q: If I decide to place an order for a PlantTours System, when can you ship?

A: We stock everything we sell in our warehouse. Once ordered, we will immediately prepare, assemble the components, pre-set, pre-program, and pre-charge the equipment and ship the system to your attention. Your PlantTours System will arrive at your facility ready for immediate use. You will not have to spend hours or days putting the system together-we do it all for you.

RENTAL PROGRAM FAQ

Q: We are having a large group visit our plant and we need something to help our guides deliver the message to our guests. What can you offer?

A: For large groups (40 people or more) we recommend our Full Service Rental Program. This includes on site, turn-key staffing and support by our uniformed Service Representatives, who will handle all the work involved with the PlantTours Communications system for your event. Our Representatives are carefully trained to provide friendly and professional hospitality to your VIPs. Their responsibility includes equipment set-up in your facility, distribution of receivers and headphones to your visitors and transmitters and microphones to your guides. The Service Reps will provide instruction to all guides and guests, will monitor groups throughout the tour and will handle the collection of all equipment at the conclusion of the event. We handle everything so that you can focus on the program content and provide a hospitable experience for your visitors.

Q: Why do you supply Service Representatives? We have in-house IT and A/V staff.

A: The work involved in providing a successful large plant tour is immense. In our 20 years of experience in serving over 6000 corporate groups, we have learned that it is crucial that your event be properly orchestrated in order to assure success. We deliver expertise in logistics, service and hospitality. When your staff has spent weeks, sometimes months of preparation in program content and planning for travel, hotel, food and beverage and many other meeting arrangements, their focus on tour day is your message, not unfamiliar electronics and equipment logistics. Most facilities and their staff are simply not equipped to handle all that is required to smoothly move groups through your plant on schedule. We have developed a system that ensures that it does-and our experienced staff smoothly delivers this system to your visitors, guides and staff.

Q: What is your process?

A: We arrive on-site 1-2 hours prior to tour start time, set up all equipment, separated by group for easy distribution. We assure that the display is attractive and professional for your guests' arrival. When they are ready for the tour, we personally hand them their receiver and headphone with a short one-on-one instructional briefing and gather each group with their guide for quick sound-check and departure. Our Service Representatives accompany the groups on the tours to assist with any service needs that may arise with guides or guests. Once the tour is finished, we collect all the equipment and pack up to remove from your facility. When you have a small window of time to deliver your message and a positive impression to your guests, there's no room for mistakes. Our staff is on-site to handle anything that arises, to make sure that the tour goes just as planned, delivering your message and the optimal result for your visitor tours.

Q: Do you have a rental package for a small group of 10-20?

A: For smaller groups (5-40 people) we prepare the equipment in our facility and ship the system to your site. The system will arrive no later than one day prior to the event, and will be individually poly-packaged for distribution to your guests. All the equipment is programmed according to your specific tour program requirements and is ready for immediate tours. All of the transmitters and receivers are compact, all digital and are the most user-friendly available for ease-of-use. We will have reliable, friendly and expert telephone support if you have questions via our toll-free number. We also pre-schedule UPS pick-up at your facility the day following the tour. Return shipping labels will be included in your order.

Q: Our plant is not as noisy as some, but we still need a solution because the people in the back can't hear. How do I know which headphone is best for our tours? How do we know that the equipment will work in our plant?

A: -We provide assistance in headphone selection and will interview you to determine several deciding factors such as: noise levels in areas to be toured, comfort level desired based on your group/visitor profile, length of tour, hard-hat requirement, ear protection requirement, etc. We can also send a free Demo Kit to your plant for you to test the various options available with your staff. This ensures that we will make the ideal choice for your special event.

Q: How far in advance do we need to book the Rental Program?

A: Typically, large tours are planned well in advance of the event date. Please contact us as soon as you know your dates and have your attendance general estimate. We will plan the logistics of the event with you and your staff in detail to ensure that nothing is overlooked. For smaller groups (5-40) we can usually prepare and ship immediately, based on availability. We request as much advance notice as possible. We request as much advance notice as possible-please call us to determine deadlines based on your specific event schedule.

Q: How much does the Rental Program cost?
A: Please call us for a quote, since the rate varies based on quantities, number of days of event and number of events. Multi-day and multi-event discounts are available.