Case Study: Improving Communication in Jasper Engines
How a Tour Guide System Enhanced Communication In Jasper Engines Facilities
Jasper Engines is the largest high-quality vehicle engine, transmission, and other marine and automotive component remanufacturer in the U.S. with four facilities based in Jasper Indiana
WHAT WAS THE PROBLEM?
Jasper hosted tours for years using an outdated and cumbersome system that was extremely trouble prone. The running joke in the factory was: “a tour is not a tour unless the radios do not work”. They needed a reliable, compact, high-quality solution to project a professional image and an efficient delivery of information to their guests and staff.
WHAT WAS THE SOLUTION
When Jasper approached Plant-Tours.com regarding system replacement, they were familiar with our products based on another customer’s factory nearby which had successfully used a Plant-Tours.com system. Jasper was interested in receiving the free Demo Kit to test in the facility and the customer was amazed at the plethora of products included for evaluation and excitedly began the review process. They also appreciated the immediate free shipping of the kit so they could proceed with the inspection.
Jasper has a robust tour program, taking place 10 months per year with customers flying in to walk the facility. Multiple guides are staffed and rotate with groups of 8-10 per tour, so multiple channels for concurrent tours are a necessity. They decided that the 1-Way PT-5350, with its patented all-in-one headset, would be a perfect fit for their requirements. Typically, guides would have to wear both a head-worn microphone on top of a headphone to hear their own voice and not “over-speak” in a loud voice to hear themselves. The PT-5350 solved that problem in one compact, lightweight package.
What was the result
Jasper ordered a large system with the PT-5100 transmitter and multiple 12-unit charging cases to easily allow each guide to transport the entire system to the location of the tour and guests.
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