1. Introduction

PlantTours – founded in 2005 and registered in the USA under registration number 4500719 – is committed to protecting your personal data and respecting your privacy. Our company, also known as PlantTours Communications Company and trading as PlantTours, operates the brands PlantTours, Plant Tours, and Plant-Tours.com. We offer tour headsets and tour guide systems primarily to business customers.

This Privacy Policy explains how we collect, use, and share your personal data in accordance with applicable data protection laws, including the California Consumer Privacy Act (CCPA) and U.S. Federal Trade Commission (FTC) regulations. It also outlines your rights and our procedures for handling your data.

This Policy applies only to information collected through our website, www.plant-tours.com, and does not apply to information collected offline or through other channels.

By using our website, you consent to the terms of this Privacy Policy.

2. Data Controller & Contact Information

PlantTours is the data controller responsible for your personal data.

• Address: 6201 Fairview Rd, Charlotte, NC, USA – 28210
  
  
• Phone: 800-609-9521
  
  
• General Email: sales@plant-tours.com
  
  
• Privacy/Accessibility Inquiries: sales@plant-tours.com
  
  

For any questions regarding this Privacy Policy, you may also contact our Site Editor and Data Protection Officer (DPO), Rick Farrell.

3. Categories of Personal Data We Collect

We may collect, store, and process the following types of personal data:

• Information You Provide: Name, email address, phone number, company name, address, and other information you submit via forms, communications, surveys, or questionnaires.
  
  
• Website Usage Data: IP address, browser type, Internet Service Provider (ISP), time zone setting, referring/exit pages, device type, and website interaction data.
  
  
• Copies of Correspondence: Communications you send to us (by email, post, or website forms).
  
  

4. How We Use Your Information

We use your information to:

• Provide, operate, and maintain our website and services.
  
  
• Communicate with you regarding inquiries, updates, or marketing (only with your consent).
  
  
• Improve and personalize your experience on our website.
  
  
• Develop new products, services, features, and functionality.
  
  
• Understand and analyze website usage.
  
  
• Detect and prevent fraud.
  
  
• Comply with legal obligations.
  
  

5. Provision of Personal Data

When legally required or necessary to fulfill a contract with you, failure to provide requested personal data may prevent us from delivering goods or services.

6. Legal Bases for Processing

We process your data based on:

• Contractual Necessity: To provide products or services.
  
  
• Legal Obligation: Compliance with regulations (e.g., FTC regulations, CCPA).
  
  
• Legitimate Interests: Improving website functionality and marketing services without overriding your rights.
  
  
• Consent: When you explicitly agree, such as for marketing communications.
  
  

You may withdraw your consent at any time without affecting prior lawful processing.

7. Cookies and Tracking Technologies

PlantTours.com uses cookies and similar technologies to:

• Recognize returning visitors.
  
  
• Store visitor preferences.
  
  
• Analyze website usage.
  
  
• Deliver targeted advertising.
  
  

Categories of cookies:

• Strictly Necessary Cookies: Essential for website operation.
  
  
• Performance Cookies: Analyze visitor behavior.
  
  
• Functionality Cookies: Remember user preferences.
  
  
• Targeting/Advertising Cookies: Provide relevant ads.
  
  

You can manage cookie preferences via our cookie banner or your browser settings. For more information, visit our cookie policy.

We use cookies in compliance with GDPR, CCPA, and other applicable regulations.

8. Advertising and Third-Party Cookies

Our website may display ads from third-party vendors, such as Google, which may use cookies (including DART cookies) to serve personalized ads based on your visit history.

You may opt out of Google’s DART cookies via Google’s ad settings.

Note: We do not control third-party cookies, and we encourage you to consult their respective privacy policies.

9. Sharing Your Personal Data

We may share your information with:

• Companies within our corporate group.
  
  
• Trusted service providers who process data on our behalf.
  
  
• Third parties for legitimate business interests.
  
  
• Legal authorities when required for compliance.
  
  

All third parties are bound to confidentiality and data protection obligations.

10. Data Security

We implement robust technical and organizational measures to protect your data, including:

• Encryption
  
  
• Access controls
  
  
• Regular security audits
  
  
• Breach response procedures
  
  

In case of a breach, we will notify affected individuals and regulatory authorities as required by law.

11. Data Retention

We retain your data only as long as necessary for the purposes collected, generally up to 5 years, unless longer retention is required by law.

After this period, your data will be securely deleted or anonymized.

12. Your Data Protection Rights

You have the following rights regarding your personal data:

• Access: Request copies of your data.
  
  
• Rectification: Request corrections to inaccurate data.
  
  
• Erasure: Request deletion of your data.
  
  
• Restriction: Request limited processing.
  
  
• Portability: Request data transfer to another provider.
  
  
• Objection: Object to certain types of processing.
  
  
• Withdraw Consent: At any time, where processing is based on consent.
  
  

For California residents under CCPA/CPRA, you also have:

• Right to Know
  
  
• Right to Delete
  
  
• Right to Opt Out of Sale
  
  

For Canadian residents under PIPEDA, you have additional access and correction rights.

You can exercise these rights by contacting us at sales@plant-tours.com. We aim to respond within 30 days.

13. International Transfers

Your data may be transferred outside the European Economic Area (EEA). We ensure appropriate safeguards, including:

• Adequacy decisions
  
  
• Standard Contractual Clauses (SCCs)
  
  
• Privacy Shield successors (where applicable)
  
  

For details, contact us at sales@plant-tours.com.

14. Children’s Privacy

We do not knowingly collect personal information from children under 13.

If you believe your child has provided such information, please contact us immediately, and we will remove it.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations.

Updates will be posted on this page with a revised Effective Date: May 1, 2025.

Significant changes may also be communicated via banners on www.plant-tours.com or via email.

We encourage you to review this page periodically.

16. Complaints

If you believe we have mishandled your personal data, you have the right to file a complaint with the relevant supervisory authority or courts in North Carolina.

Alternatively, please contact us first at sales@plant-tours.com or 800-609-9521.

17. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact:

PlantTours (PlantTours Communications Company)

Trading as: PlantTours

Brands: PlantTours, Plant Tours, Plant-Tours.com

Address: 6201 Fairview Rd, Charlotte, NC, USA – 28210

Phone: 800-609-9521

Email: sales@plant-tours.com