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Amazon Fulfillment Center Chattanooga, TN Case Study


Amazon.com operated a fulfillment center in Chattanooga, TN, and came to Plant-Tours.com for help with their training needs in the facility. PlantTours serves more Amazon operations across the US than any other vendor with its on-boarding and training requirements. Amazon uses Plant-Tours.com systems to instruct their associates on their picking and packing processes, job tasks, and best practices.

After speaking with the Plant-Tours.com Tour and Training Consultant, the Learning Coordinator in charge of the training communications system project requested the Free Demo Kit to carefully evaluate and test all the product options in the training areas of the fulfillment center. After Amazon received the demo package, several staff members tested the system and all the configurations available within the demo package. The Amazon Learning Coordinator then contacted Plant-Tours.com to review their findings and select the solution that would best suit their needs. As a result of the meeting, Amazon decided to purchase the Premier 1-Way system designed for information delivery, ideal for training purposes. They specified the PT-165 Single Side Ear Speaker, which rests on, not in, the trainees’ ear, allowing them to clearly hear the instructor while freely conversing throughout the training session. It is an ultra-light option that leaves the other ear completely uncovered, promotes maximum comfort, and is made of hard composite plastic for quick and easy sanitation after each use. Since it does not enter the ear in any way, the safety of the product is assured.pt-165 headset

Amazon also decided to purchase the Combo Microphone option for the trainers’ transmitters, which included a lightweight Hand-Held mic to easily facilitate Q& A between the participants and the trainers and presenters. With this product, there is no need to repeat a question, and the trainer is always in control of the session. All the trainees and trainers easily hear every question and answer for accurate and concise information, ensuring that the pertinent information is communicated and the education process is uninterrupted.

After the successful launch of the initial order of 75 units, the Chattanooga FC ordered another 25 piece system and has continued to handle all their training and onboarding needs with comfort and ease for all participants.


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customers have to say about us!


The units we purchased are working great. We have just completed a system implementation at our Plant. We used them extensively during that two week period. While I was onsite I noticed that the Plant had also purchased several Plant-Tours.com radios/headsets and they were using them regularly. Thanks for working with us to deliver solutions that work across multiple locations in our company.

Prairie Farms

Very helpful in assisting us with our headset rental needs. From start to finish Plant-Tours made this a great experience.

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The headsets and Tour Guide sets worked great. The Tours were a big hit.

conestoga wood specialities logo


The Plant-Tours team could not have been more helpful, from explaining product availability to demonstrating its use in our plant.

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A huge thank you again for all your help in getting our first order together in a rush for a big event this past week. Working with Plant Tours was phenomenal! Your passionate and knowledgeable service, immediate and thorough responses, and attention to detail made for a superb first-time ordering experience. I can’t thank you enough for your help and support. READ MORE

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On behalf of Siemens Corporate Communications, I would like express my sincere appreciation for the efforts of Darryl, Luke and the entire Plant-Tours staff. Darryl helped us coordinate all the logistical aspects our Partner Summit Interactive Event from the sales process to the successful execution of serving our 250+ participants.

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Very prompt delivery, fantastic job of being pro-active especially with the potential for weather issues. Never a disappointment dealing with Plant Tours.

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Plant-Tours is a great company to deal with. Professional folks with Professional equipment.

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We regularly rely on Plant-Tours.com and each experience is trouble free. The service is consistently great.

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Great job to you and team. The execution was flawless. Everyone loved the convenience of having the headsets.


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