Case Study: Improving Communication in Smithfield Foods
How a Tour Guide System Enhanced Communication In Smithfield Foods Facilities
Smithfield Foods, Inc., is an American pork producer and food-processing company based in Smithfield, Virginia, in the United States.
WHAT WAS THE PROBLEM?
Smithfield Foods in Middlesboro, Kentucky, is a meat processing facility. They contacted Plant-Tours.com in need of a high noise-reducing communication headset system for their training and onboarding of new employees. Training occurs weekly, and they have 5 to 18 training classes every week.
WHAT WAS THE SOLUTION
Smithfield Foods decided to take advantage of Plant-Tours’ free Demo Kit program so they could test all the options in terms of headphone styles, noise reduction levels, and the one-way and two-way systems to determine which was best for meeting their needs. After a thorough evaluation, the customer decided on a Two-Way Meeting and Training system, which allows the trainees to ask questions from any location in the training area. The training area is in a very high-noise environment, so they selected the MT-250 high-noise headset, which is a 24 NRR-rated headset.
In addition to that, they chose to have the lockable finger push-to-talk so the trainers could speak without interruptions. When it’s time for Q&A, trainers can open the floor for questions with the press of a button. Smithfield Foods also purchased the multi-unit Charging Stations to manage everything within one storage area where they will charge and store all the equipment. They were particularly interested in the Plant-Tours.com exclusive Sanitizing Station, specifically to address COVID-19 precautions and new social distancing guidelines.
What was the result
The Plant-Tours.com system allows Smithfield Foods to train in loud areas and maintain the six-foot distance buffer between trainers and trainees while facilitating all voice interaction and learning activities. They’re very pleased with the system and since have recommended and referred Plant Tours to multiple Smithfield plants across the U.S.
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